Our client, a financial group in the southeast Wisconsin area who works with high-net individuals and businesses to develop financial planning and create customized executive benefits programs seeks a Back Office Specialist to assist the group in daily operations. This individual will perform high end administrative tasks to assist in the process of establishing and servicing client accounts. This position is based in Oconomowoc, maintains hours of 8:30am-4:30pm, Monday through Friday and includes a SALARY of $35K-$60K based on level of experience. This role is not commission based but does maintain an annual bonus structure and strong benefit plan.

The key to this role is the possession of a Series 7 license, Life and Health Insurance license, and an understanding of financial operations. The incumbent will:

• Correspond with clients via phone and e-mail as needed.
• Process and track paperwork for client service requests and new account/contract/policy applications (gather paperwork needed, send paperwork to clients, receive paperwork from clients, enter information into system for electronic applications, submit application paperwork or electronic application to service center, and verify applications processed in a timely manner).
• Receive and submit checks to fund accounts/contracts/policies.
• Track commissions earned on accounts/contracts/policies.
• Type and send dictated e-mails and letters.
• Demonstrate excellent computer skills with the ability to use the Internet to locate and complete forms.
• Possess an interest in Personal Financial strategies and display a solid understanding of financial applications.
• Communicate effectively with customers, underwriters, and remote service centers over the phone and via e-mail.
• Complete a background checks, including Fingerprinting.
• General copying, scanning, and faxing of paperwork.
• Scan and file paperwork in electronic filing system.

Qualifications

• 3+ years’ experience supporting individuals in a professional services firm.
• Possess Series 7 license.
• Possession of Life and Health Insurance License.
• Bachelor’s Degree preferred. Associates Degree's will be considered.
• Strong technology experience with financial software and Microsoft suite of tools.
• Strong communication skills, exacting attention to details and consistent follow-up skills, with the ability to manage a high-volume of paperwork.

Job Description:

ESC is seeking two Business Intelligence (BI) Developers with Epic Clarity experience to work on projects related to The Electronic Health Record(EHR) system.  HER is the transactional core of care provided to patients. The ability to leverage data entered into the EHR enables organizations to provide better quality care at a better value. The central team can both technically extract requested data and support requestors in identifying data needs a key component to an EHR team; the extent to which this is seamlessly operationalized is a key measure of EHR implementation success. This position works under minimal supervision of the Manager and/or Senior Business Intelligence Developer to define, create, and maintain business intelligence solutions. Provides technical leadership to team members and leads medium size projects through all phases of system development including: planning, development, implementation, and operation. Maintains database dictionaries, monitors standards and procedures and the integration of systems through database design and maintenance. The BI Developer is also responsible for production support and maintenance of the BI solutions and works with the team on system performance optimization and interoperability issues.

Major Responsibilities:

• Independently complete analysis, development and enhancement of analytical and operational BI solutions to fulfill business needs.
• Work closely with end users to understand and translate business needs to create well-designed and validated BI solutions using business intelligence tools.
• Maintain technical currency and certifications in areas of responsibility and communicates effectively with team members and associates at all levels.
• Provides complete and accurate documentation for work based on current documentation standards.
• Provides production support for business intelligence solutions. Activities include problem analysis, break/fix, design/modeling, implementation/coding, and testing.
• Provides technical leadership to team members and leads medium size projects through all phases of system development including: planning, development, implementation, and operation.

Required Skills:

• Bachelor’s Degree in Computer Science or related field
• Typically require 2 years of experience in Epic Cogito and/or Business Intelligence tools
• Demonstrate analytical and logical thinking, creativity, self-reliance, communication skills
• Work independently or as part of a group and balance multiple priorities while consistently completing complex tasks in a rigorous goal-oriented manner
• Team player with a positive attitude, strong commitment to customer service and a desire to learn healthcare related systems and business processes
• Experience in logical and physical database design
• Experience with business intelligence and ETL tools
• Ability to understand and develop complex queries
• Knowledge of business intelligence tools
• Knowledge of change control methodology

Our client a manufacturer of paper packaging solutions in Cottage Grove, MN is seeking to hire a 3^rd shift Clamp Truck Driver. This is a direct hire role complete with a generous benefits package, the ability to increase your hourly rate through a “Pay for Skills” cross-training program, and a monthly “Team Share” bonus program that allows you to earn $250 or more each month.

We are seeking a motivated and reliable individual that is interested in a long-term career inside the world of corrugated manufacturing. This is a brand-new facility that opened up a few years ago, and you will be working alongside a team of 50+ employees under the following logistics…

Location: Cottage Grove, MN

Pay – $16.00/hour (This position will start at $15.50/hour while you are in training and then will increase to $16/hr. once you graduate to 3rd shift). Training will be done on 1st shift (8am-4pm M-F) for 2-3 weeks before you are moved to 3^rd shift.

Hours: Midnight- 8:00am (Monday-Friday) Overtime will exist depending on workflow so all candidates must be willing to work some OT.

• Profit Sharing Program (Team Share): All employees are eligible for monthly bonuses based on attendance and meeting company goals for production and efficiency. Bonuses have been paying out $250+/month for all qualified employees.

• Pay for Skills Program: All employees will have the ability to cross train and earn 9 different Certifications inside the plant that will increase your hourly pay rate. Each certification will increase your hourly pay rate anywhere from $.40 cents to a $1.00/hour depending on the Certification you obtain. We have employees that have increased their hourly rate over $2.00/hour because they took advantage of this cross-training Pay for Skills program in their first 12 months of employment.

Job Responsibilities:

• Unload, tag, receive and store roll stock in warehouse.
• Perform safety inspection on containers to be unloaded, ensure container is locked in place, brakes are set, and dock plates are properly deployed.
• Perform OSHA required pre-shift checklist and report any issues to Maintenance.
• Maintain a clean machine and Work Area.
• If rolls are damaged, assist Operators in peeling rolls.
• Clean and reorganize warehouse as needed to ensure a clean and safe work area and the proper rotation of stock
• If a roll is damaged Clamp Operator should assist in peel down of damaged roll.
• Work with Scheduler/Roll Room Manager to ensure the paper required for upcoming schedule is in the warehouse.
• Ensure that outside of receiving docks are clean and clear of debris, ice or snow (contact maintenance for assistance).
• Complete all required receiving and inspection paperwork.

Qualifications

• 1+ years of Fork Clamp Truck Driving experience
• Ability to excel in a fast-paced manufacturing setting
• Enjoys working within a team setting

Are you looking to jumpstart your career in technology or have you ever performed your own troubleshooting with computers or technology?  If so, we have an immediate opening at a local technology company in Waukesha.  We have multiple shifts to accommodate a number of schedules including weekday, weekend, and the option for 8 or 10 hour days (5 day week or 4 day week).  A few details about the position:

• This role is 100% hands on working within a team of 10 members in the production and building of high level and complex embedded computers and servers which are used in the military, training and simulation applications, and CT scanning machines to name a few
• Full construction involves every component from motherboards and processors, to disk drives, network cards, SATA/USB cabling and more
• You will deploy images onto the computers using Ghost and Acronis and configure their operating systems to client specifications and test the hardware, software, and [if applicable] any peripheral components
• This is a 90-day contract to hire role and once permanent you are eligible for 3 weeks’ PTO, health insurance, 401k and an annual reimbursement of up to $3500/yr for any continuing education or certifications
• There will be one interview and feedback typically takes anywhere from two hours to 24 hours until an offer is made

The Customer Solutions Representative provides assistance to our customers regarding problems or situations that they are unable to resolve on their own. The Customer Solutions Representative is essential in creating customer loyalty and repeat business by providing world-class service through quick response times and striving to find satisfactory solutions to every customer.

Key Areas of Responsibility:

• Receiving and resolving incoming calls, e-mails and web chats directly from customers regarding:
• Requests for return of merchandise
• Damage or lost shipping claims
• Order status
• Billing or accounts receivable requests
• Rescheduling pick up of returns
• Managing internal and external E-mail volume and on-line chats
• All other issues that pertain to Customer Service
• Taking ownership of Customer Service Case requests to resolve customer issues
• Follow up with customers regarding issues that cannot be resolved on first call
• Communicating professionally and according to quality standards with customers and account managers regarding situations that arise via phone, e-mail, and web chat.

Responsibilities:

• Handling escalated customer issues when necessary
• Obtain and evaluate all relevant information to handle inquiries
• Working with team to manage daily workflow so that all inquiries are responded to by close of business
• Backup returns queue

Minimum Qualifications:

• High school diploma or equivalent.
• 1 year of customer contact experience
• Basic computer product knowledge

Required Qualifications:

• Excellent written and verbal communication skills with the ability effectively interact with all stakeholder, especially with customers in pressured situations
• Strong typing and data entry skills
• Good organizational skills
• Effective ability to multi-task in order to handle multiple duties at the same time throughout the day.
• Ability to work in a fast paced environment. This department requires timely resolutions, as customer issues must be resolved quickly and efficiently.
• Demonstrated ability to quickly and efficiently resolve customer issues.
• Strong creative problem solving skills to resolve customer situations
• Must be able to work independently and in a team-oriented environment
• Aptitude to learn new applications quickly and put them into practical use.

Preferred Qualifications:

• Bachelor’s Degree
• one year call center experience
• Intermediate computer product knowledge

Are you passionate about social change and building marketing programs for mission-driven products and services? Do you enjoy thinking creatively about marketing programs to reach unique customer segments?

ESC is hiring a Marketing Manager to own marketing acquisition and engagement strategies for programs reaching underserved customers. The team is mission-oriented and is looking for a Marketing Manager who is passionate about their mission to bring the benefits of the organization to underserved customers. This person will be relentlessly focused on developing, testing, and executing marketing strategies. You’ll join a team where everyone needs to be entrepreneurial, wear many hats, and be comfortable working in a fast-paced, ambiguous, and highly collaborative environment.   As the Marketing Manager you will:

• Perform marketing campaign execution and management,
• Analyze campaign performance and provide summaries to leadership
• Create landing pages
• Utilize self-service tools including use of Content Symphony, Content Grid, Lego or other content management systems
• Create marketing automation and outbound channels, including semi-automated Sonar campaigns and push notifications

REQUIRED SKILLS

-              Demonstrated fluency with merchandising tools and creating landing pages including use of Content Symphony, Content Grid, Lego or other content management systems

-              Experience with site merchandising and outbound marketing channels, including scheduling Gateway placements, HQPs, cross-category placements

-              Experience with marketing automation and outbound channels, including semi-automated Sonar campaigns and push notifications

-              Demonstrated ability to engage and influence people and teams at every level in the organization, including external

-              Strong analytical skills including the ability to distill, synthesize, and draw conclusions on data

-              Strong attention to detail, excellent organization skills, and ability to manage multiple responsibilities

-              Excellent oral/written communication and presentation skills

-              Proven track record of owning and delivering innovative experiences to customers

-              Bachelor's degree

PREFERRED SKILLS

• MBA or Master’s degree in marketing or product management field
• Proven track-record of delivering online traffic growth from multiple sources including direct, SEO, sponsored links, banner ads, affiliates, and email campaigns
• Confident, self-motivated individual with strong, demonstrable bias for action
• Strong knowledge of the organization’s marketing channels, central marketing teams, tools, and processes
• Knowledge of SQL and/or familiarity with pulling ad hoc marketing reports and metrics
• Experience with customer segmentation, profiling, and targeting
• Experience with A/B or multivariate testing
• Demonstrated success defining, developing, launching, and managing programs from white space
• Relentlessly high standards
• Energized by mission-oriented work
• Experience working with NGO and governmental entities.

Our client in the Seattle area is looking for an extremely organized Marketing Support Specialist to assist their Media Team.

SERVICES TO BE PERFORMED

• Appropriately communicate with and understand the functions of internal and external partners, such as creative agency, vendors, etc.
• Coordinate traffic with creative and media team and track creative asset delivery progress
• Work with members of the creative team to ensure that all deadlines are met and quality controls have been completed prior to distribution of any marketing materials
• Deliver creative assets and traffic instructions to media vendors before the deadline
• Troubleshoot problems, coordinate simultaneous plans and develop solutions to workflow delays
• Execute advertising programs, including creative asset management and scheduling
• Manage schedules and coordinate multiple concurrent activities while meeting strict deadlines
• Maintain positive, professional attitude and good working relationships with peers, team counterparts and vendors

REQUIRED SKILLS

• Bachelor's degree in Advertising, Communications, Business Management or related field
• 3+ years of traffic management or project management experience with an advertising agency/in-house or media company
• Previous digital marketing (not editorial) experience
• Knowledge of process management and workflow, ideally in media related industries
• Experience working within a web-based system/platform to facilitate reporting
• Proficient in Microsoft Office
• Extremely well organized with excellent follow-up and follow-through skills
• Must have a sense of urgency and exceptional attention to detail

PREFERRED SKILLS

• Experience with workflow/project management tools
• Ability to identify and resolve issues independently in a rapidly changing environment

Our client in Waukesha has openings on multiple shifts for Material Handlers with the ability to perform inventory control and transactions, including part number identification and organization.  The following shifts are available with starting pay at $12/hr with a pay increase to $13/hr once hired on permanently:

6:00am – 4:30pm working Tuesday – Friday
9:00am – 7:30pm working Friday – Monday
6:00am – 2:30pm working Monday – Friday

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Work with Warehouse Manager to coordinate Part Order releases and Part Order Processes
• Independent demand parts orders, including inventory allocation maintenance, paperwork printing, parts pulling and parts packaging
• Service parts independent demand orders, including paperwork printing, parts pulling and parts packaging.
• Work with ? Warehouse Manager to facilitate order pulls for Manufacturing Cells including identifying parts, accurately pull parts, label parts per procedure and deliver parts to cells or other designated areas
• Process Sales Order changes
• Perform inventory control including part number identification, transactions and organization (unplanned issues and receipts as needed, transferring of product as needed and cycle count and recount for accuracy)
• Participate in the annual physical inventory count team as assigned
• Order packaging from vendors

QUALIFICATIONS/EDUCATION and/or EXPERIENCE

Required:

• This position requires a high school diploma with typically two to three years related experience or acceptable equivalent combination of education, related training and experience.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Forklift certification
• Effective verbal and written communication
• Ability to handle parts with or without material handling equipment requiring safety and delicate handling procedures
• Ability to work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations
• Proactive in identifying methods and procedures for improving productivity, be a team player, and be able to provide guidance and training to other associates 
• Ability to work overtime as required   

Preferred:

• Working knowledge of manufacturing processes and procedures
• Working knowledge of Excel
• Understand ISO procedures

Our client, a full service professional engineering/consulting firm in the design, construct and enhancement business is adding a key individual to staff.  The Municipal Business Development Leader/Engineer will build upon a strong base of clients in this field and utilize skills that blend design and project management along with business development.  The role is full time, includes a comprehensive benefit plan and comes with a strong base salary, plus bonus program.

The ideal candidate will possess a diverse background in the Architecture, Engineering & Construction industry, and possess a strong network in the Wisconsin Market (Madison & SE Wisconsin). This individual will base in a downtown Milwaukee office and will be responsible for developing a strategic municipal business development plan AND develop new opportunities and clients while maintaining existing relationships.   The incumbent of this role will:

• Conduct business development initiatives for Municipal Engineering and Water Resources market sectors in Milwaukee and Madison markets.
• Project oversight including setting priorities and developing objectives, project financial management, as well as hands-on involvement in the design process. 
• Serve as a technical resource for a multi-disciplined team.
• Project engineering and management of teams and resources. 
• Client management, including ability to make fluent presentations, perform contract negotiations and develop client development activities.   

QUALIFICATIONS

• Bachelor's degree in Civil Engineering or Architecture
• 5+ years of design experience in municipal engineering, roads, drainage, utilities and paving.
• Success in business development planning including developing strategic business plans, marketing activities, client development, presentation experience and proposal development.  

Preferred but not required

• Professional registration as a PE or other technical profession.
• Civil 3D software experience

NDT Technician – 2^nd shift

Our client in Waukesha is one of the world’s leading suppliers of critical components for high-compliance industries.  They use a variety of common, complex and unique metals built to withstand high temperatures, wear, and corrosive environments.  Some critical components they produce are used in the aerospace, mining, military, and deepwater applications to name a few.  They are currently in need of 2^nd shift NDT (Non-Destructive Testing) Technicians to perform inspections utilizing various NDT techniques seeking corrosion, defects, cracks, or and other imperfections in their products.  This is a direct placement at a company that offers a great benefit package and competitive salary.  Qualified candidates will have achieved AT LEAST a Level 2 NDT certification.

Description

• Perform radiographic operations including selection of appropriate techniques, positioning of materials, exposure of film, etc. to identify and assess defects in castings and weldments
• Perform all darkroom procedures to develop film
• Interpretation of film results to determine whether parts pass or fail inspection based on knowledge of defect seriousness, codes, standards and customer specifications
• Prepare necessary documentation of inspection process
• Move parts by hand and using forklifts, hoists and other lifting equipment, to facilitate inspection
• Review new customer orders to help determine proper processing through X-Ray operations
• Obtain certification(s) and perform or assist in other NDT disciplines as needed

Qualifications

• High School diploma or GED and post High School education in NDT or a technical field is preferred
• Certification to RT Level II, to SNT-TC-1A NAS-410, MIL-STD-2132, Navsea Tech Pub. 010/271
• Able to follow written and verbal instruction with minimal supervision
• Ability to be certified as Trustworthy and Reliable, including an FBI background check
• Strong work ethic, excellent verbal and written skills. High attention to detail and team player
• Good Knowledge of Microsoft Office Programs (Office, Excel, PowerPoint)
• High technical and mechanical aptitude
• Able to lift and carry 50 lbs

ESC has an exciting opportunity for a Part-time, Bilingual Community Coordinator to work for our premier healthcare client.  The Community Coordinator works across networks of congregations and faith-based organizations to build relationships and social cohesion across the Spanish-speaking community on Milwaukee’s southside. S/he brings community members together around common concerns, ensures alignment and linkages across partners, works with the faith community nurse or other internal staff or partners to link community residents with services and advocates for Policy, System and Environmental change strategies to address the social determinants of health and to promote equity and justice in community resources. The incumbent works with Faith Community Nurse or other internal staff to mobilize support for populations of patients identified as vulnerable or in particular need of faith-rooted care.

Major Responsibilities:

• Listens to community voices and builds relationships among residents and with key community stakeholders and members.
• Connects with and participates in naturally occurring gatherings of community residents to listen for community voices, concerns and dreams.
• Represents the organization in congregational and community collaborative and networks.
• Communicates community concerns and issues to Faith Community Nurse, congregational and community-based partners, internal staff and other relevant stakeholders. Connects congregation and community members with messages and programs supporting healthy lifestyles, social connectedness, and health equity.
• Ensures effective linking of faith-based efforts to improve community well-being.
• Assists with community health assessments of needs and assets in partnership with the organization’s Community Health and public health partners.
• Participates in planning process to develop implementation plans to address health issues raised in assessments.
• Connects key programs, leaders and resources across the community to enhance overall collaborative work to address the social conditions that impact community health.
• Promotes a unified strategy for health and community thriving.
• Connects community residents with available services and congregation members and community residents with services through the organization’s providers.
• Directs community residents to the Faith Community Nurse for triage, health education, and specialized health support.
• Mobilizes support for populations of patients identified as vulnerable or in particular need of faith-rooted care.
• Provides support to community residents identified as vulnerable or in need of special support.
• Offers social support and links individuals to available social support networks.
• Coordinates Support Teams or other caring programs.
• Advocates for needed services and resources, working with community partners to identify collaborative advocacy agenda to address root causes of priority community health issues.
• Advocates for adequate funding, accessibility and equity for issues that impact the health of the community.
• Consults with internal Government Relations staff to integrate community voice and perspective into advocacy initiatives carried out by the organization.

Required Skills:

• Advanced training beyond High School that includes the completion of an accredited or approved program in Community Health.
• 3 years of experience in community organizing, social work, sociology, political science, or ministry.
• Bilingual, with fluency in Spanish.
• Familiarity in working in faith-based settings.
• Excellent communication and relationship building skills.
• Excellent leadership skills, poise and teaching skills.
• Excellent organizational skills.
• Ability to develop relationships in multicultural and multi-religious settings.
• Demonstrated ability to work collaboratively with multiple stakeholders.
• Demonstrated a keen understanding of the integration of faith and health as a core factor in mental health recovery.
• Demonstrated spiritual maturity.

SERVICES TO BE PERFORMED

The Private Brands Retail Vendor Manager works with product managers and business managers to support the Buying Funnel and Promos process for our premier ecommerce client.  When a vendor submits a template that errors out, the Retail Vendor Management team reaches out the next day and works with the vendor to correct the errors.  If there are errors with variation within the buying funnel the team corrects them. For Promos, the Retail Vendor Manager manages 37 deals for holiday and prime day.  This includes Paws creation, deal auditing, walk the store (by style, brand) and find/remediate issues, updating of pricing, deal flip and new product audit:

• High Inv/Low GVs: what’s going on and what do we need to do to fix it
• High inv/high GVs/low sales: Why aren’t customers converting? How can we fix it

TTL audit:

• High inv/no retail offer: What’s going on and what can we do to fix it

New brand launches:

• Getting Product Detail Pages to best in class state: uploading A++, size charts, alt images, merging, etc.

REQUIRED SKILLS

• Strong numeric and analytic aptitude
• Excellent written and verbal communication skills
• Exceptional interpersonal, motivational, and communication skills
• Strong technical aptitude with web-­based tools and intermediate to advanced proficiency of the Microsoft Office Suite
• BA/BS required.

PREFERRED SKILLS

• Work experience in national branded or vertical fashion

ESC has an exciting opportunity for a Project Communications Coordinator to assist in delivering communications to internal teams surrounding a Workday implementation This role will be responsible for supporting the development and execution of strategic communications plans and tactics for internal and external audiences. The candidate will maintain communication channels and platforms, as well as tracking the analytics for the various vehicles and produce content for and support day-to-day management of all communications platforms to communicate key initiatives surrounding the Workday implementation.

The role will work in conjunction with the Workday Project Team to deliver key communications and perform the following tasks:

1. Workday Resource Hub:
1. Continue to build and maintain site
2. Post, organize and manage documents
3. Identify, post and manage Workday adoption kit resources to leverage on the site and in communications
2. Domain specific communications
1. Develop domain specific templates for communication
2. Support domains with specific content for their internal communication cadence, esp. Finance and Payroll domains where there are no POCs for change, communication and training work
3. Manage domain specific communication plans where deliverables, cadence and deadlines are captured
3. Workday Project Update
1. Develop editorial calendar of content for current and upcoming months
2. Draft content and manage through the review process
3. Incorporate feedback and finalize
4. Develop message to accompany distribution
4. Support the development of impact education webinars
5. Support the development of communications and materials for site leads and super users
6. Draft, update and maintain FAQs for domains and cross domain
7. Feed content into system-wide communication delivered through PAM channels

Workday PAM Resource

1. Team Member Communication deliverables
1. Drafting communication
2. Managing review and approval process
3. Distribution of communication through system channels
2. Leader Communication deliverables
1. Drafting communication
2. Managing review and approval process
3. Distribution of communication through system channels
3. Manage system-level communication plan
4. Training communication support

Required Experience:

• Bachelor's Degree in Marketing , Public Relations or related field
• 5 years of experience in Public Affairs, Public Relations, Communications.
• Strong written and oral communications
• Deadline oriented with the ability to handle multiple tasks and complete work accurately and within a short timeframe
• Strategic thinking
• Problem-solving skills
• Ability to work independently

Results oriented

SERVICES TO BE PERFORMED

The Retail Vendor Manager position is for a passionate customer and category advocate within the organization, with proven analytical capabilities and project management skills, great attention to detail, and the ability to effectively prioritize and multi-task and a proven record of driving category growth. The ideal candidate will be a self-starter with a passion for retail and a high level of flexibility and commitment.

The successful Retail Vendor Manager will be able to:

• Act as the ‘business owner’ for assigned vendors, possessing a complete understanding (inclusive of the strategic context) of internal and external variables that impact your business (this entails owning forecasting, monitoring, understanding and reporting on the business, along with responsibility for driving projects and promotions to achieve business objectives)
• Have a thorough understanding of the industry, seasonality and business trends/events, and continually monitor competitor/industry developments
• Maximize the company’s business profitability and selection expansion opportunities
• Have a complete understanding of the customer needs, both existing and potential, and use that knowledge to advocate for and drive delivery of site features that provide customers with an unparalleled shopping experience
• Manage vendor relationships - manage supplier/partner contracts, manage day-to-day relationships, and negotiate and secure marketing funds
• Create business plans for new opportunities and develop and execute project plans for the launch of new features, incorporating merchandising and pricing strategies
• Coordinate cross-functional teams, and communicate with internal and external parties, while meeting tight deadlines
• Conduct financial analysis of business opportunities to meet and exceed revenue and profitability targets

REQUIRED SKILLS

• Bachelor’s degree in Finance, Engineering, Business, or Management
• At least 2 years of relevant experience in retail, operations, and/or business management/consulting with a proven track record of delivering results
• 2-4+ years’ experience in negotiations and vendor management
• 2-4+ specifically in Personal Protective Equipment (PPE) industry

PREFERRED SKILLS

• MBA with relevant business experience
• Relevant senior level experience in retail, operations, and/or business management with a proven history of delivering results
• Proven experience leading teams & cross-functional projects Influencing abilities and vendor management experience
• Ability to think and react in a high-energy, fast-paced environment
• Experience in vendor negotiations, pricing and promotion, inventory management, and product development
• Advanced experience with Excel, or other analytical/Business Intelligence tools
• Highly polished communication skills - speaking, writing, presenting and negotiating
• Ability to operate simultaneously and effectively in both tactical and strategic modes
• A willingness to roll up sleeves to get things done

The Service Desk Analyst provides initial technical support to Team Members via phone with regards to computers, servers, applications and hardware issues. H/she will provide phone, chat and technical support for trainers and physicians as part of the health system’s migration to Epic.  Assesses the nature of the problem and resolves using documented procedures and checklists and by simulating or recreating the incident. Documents all calls in the tracking system; escalating complex problems to more experienced support, when necessary.

Major Responsibilities:

• Provides initial support troubleshooting, answering questions and resolving basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and applications.
• Gathers information about the problem from the end-user by asking clarifying questions, presenting options and/or solutions and determining the level of complexity. Assists with simulating user problem in order to resolve. Escalates unresolved interactions appropriately.
• Analyzes basic problems and arrives at workable solutions. Provides callbacks or follow-up with the end user as necessary in order to “close” the problem and maintain a successful call closure rate.
• Utilizes the call tracking system; accurately, quickly, and efficiently recording all interactions with customers while consistently meeting established Service Desk Key Performance Indicators (KPI).
• Escalates unresolved requests to second-tier support. Keeps clients informed of the status of their request if an immediate remedy is not available.
• Performs routine procedures to remedy issues or when requested.
• Assists with providing technical hints and tips to proactively assist customers.
• Interacts with other HIT resources and business trainers to restore service and/or correct issues. Identify Major Incidents and escalates appropriately.
• Performs assigned security administration functions. Adherence to all internal Policy and Procedures.

Required Experience:

• High School Graduate.
• Typically requires 1 year of experience in customer service, call center, or Service Desk support.
• Experience with Active Directory.
• Experience with Epic preferred.
• Strong interpersonal and customer service skills, as well as basic understanding of call centers and call tracking system.
• Strong technical aptitude with the ability to learn quickly and support software applications.
• Understanding of the technical components of an Information System, including basic hardware, platform, database concepts, and terminology.

• Ability to manage multiple priorities in a dynamic work environment. Analytical and problem-solving skills.
• Strong verbal communication skills and the ability to interact with a diverse client population. Ability to use/manage a standard multiple-line telephone system.
• Ability to travel to off-sites to provide Service Desk application support for multiple facilities.
• Ability to maintain confidentiality and work as a team.

ESC has an exciting opportunity for a Systems Automation Engineer to create, maintain and optimize automation scripts to assist other team products.  This includes the automation of large-scale service deployments and deploying standardized configurations in different IT environments. 

 Essential Duties:

• Plans, schedules, and coordinates server hardware, application software installations and upgrades for systems implemented in the region.
• Ensures team follows change management processes and makes suggestions on change management process improvements.
• Installs and supports virtualization solutions for the organization.
• Develop solutions in a physically distributed environment throughout all phases of its lifecycle to define, implement and support proof of concept, design, configuration, automation, testing, migration phases, triage incidents to resolution and mentoring of other team members.
• Installs and supports device integration solutions.
• Maintains understanding of technology stack components from desktop to wide area network, to troubleshoot integration conflicts and isolate issues for resolution.
• Analyzes business requirements and creates technical recommendations.
• Evaluates new and existing software products.
• Provides maintenance, testing, documentation and training for the operating systems and hardware.
• Assists with and supports workstation and server administration procedures.
  Ensures capacity monitoring processes are followed and initiates corrective activities.
• Monitors and tunes diagnostic imaging and other systems implemented in the region to achieve optimum performance levels.
• Assists in capacity monitoring and planning process design and review.
• Recommends improvements to current technical architecture.
• Implements backup and recovery procedures to ensure data/media recoverability for site-based systems.
• Participates as needed in disaster recovery and business continuance configurations and procedures.
• Follows quality assurance processes to ensure proper system operation, optimum performance, and absence of defects.
• Ensures integrity for application delivery and directory administration for the Region.
• Creates tasks, work estimates, and resource requirements on those tasks.
• Monitors tasks and resources and initiates corrective actions.
• Communicates with staff and clients in order to keep them informed with regard to activity status and potential problem areas.
• Acts as an escalation point with vendors and staff to coordinate application software and hardware changes.
• Works collaboratively with vendors at technical and management level to resolve problems and manage escalation.
• Performs root-cause analysis and solves application software and hardware problems.
• Tracks and trends problems and makes recommendations towards resolution.
• Collaborates with technical staff for problem resolution of more complex software and hardware problems, to include wireless technology environment and complex printer issues.

Required Skills:

• Bachelor's Degree in Computer Science or related field.
• A minimum of 3 years of experience in Platforms, Network Communications, and Project Management.
• Experience in Git, Ansible, MMare, Powershell and Scripting.
• Experience in using backup tools, storage systems, and network management systems, application delivery systems and supporting directory technology systems.
• Knowledge of operating systems, vendor-specific environments, and other system software.
• Knowledge of systems administration and the inter-relationships between application code and server operating systems and desktop operating systems.
• Knowledge of hardware and software as used in the clinical and/or business setting.
• Demonstrated facilitation skills and ability to explain technical subjects to non-technical clients.
• Demonstrated ability to translate user requirements into system specifications.
• Strong organizational and analytical skills.
• Ability to gather, organize and present data.
• Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.

SERVICES TO BE PERFORMED

ESC has an exciting opportunity for a Technical Account Manager (TAM) to deliver timely, accurate and professional technical support to all of our client’s external Nonfiction partners (Publishers and Authors).

The TAM will perform the following tasks:

• Understand and correctly use internal platforms and tools to support external partner contacts.
• Address system issues, provide process improvements and develop internal documentation for Author and Partner contacts while contributing to a team environment.
• Escalate Publisher and Author issues appropriately and correctly.
• Demonstrate knowledge and use of departmental resources, policies and procedures.

REQUIRED SKILLS

• CMS experience
• Team player.
• Strong written and verbal communication skills.
• Strong work ethic.
• Develops and maintains good working relationships with external and internal strong-holders.
• Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail.

PREFERRED SKILLS

• Experience with e-commerce, retail, advertising, or media would be an advantage.
• Can Drive technical consensus by communicating with engineers and other technical team members efficiently.

ESC has an exciting opportunity for a Licensed Vocational Rehab Counselor to work for our premier health system client 2 to 4 hours/week each Wednesday.  The Vocational Counselor assists those with workplace injuries in returning to the job.  The individual will assist with job coaching and familiarizing the injured employee with the worker’s compensation process, while assisting in administering the safe return to work plan.

Major Responsibilities:

Assessment 

• Discuss injury history, work history, educational history, conflicts with insurance carrier, employer, other work related problems.
• Perform any applicable vocational assessments through plan of care.
• Discuss client’s return to work plans and how they will be addressed in clinic.
• Discuss options with client if there is no job to return to, i.e. referrals, job search, interview techniques, resume page.

Education 

• Educate staff regarding worker’s compensation
• Collaborate with staff for return to work efforts
• Provide education classes for patients
• Educate clients on worker’s compensation

Intervention

• Follow up with clients to monitor progress for return to work
• Follow up with employers to determine job availability
• On request, conduct Job Site Analysis to meet with employer to see functions of job and to determine if there is any transitional duty or modified duty work available.
• Follow up with insurance concerns for purpose of client’s return to work.
• Make referrals to outside agencies as necessary

Collaboration/Interdisciplinary Approach

• Team Conference
• Consultations with insurance carriers/employers
• Communicate with other medical personnel/outside agencies/other internal disciplines

Required Skills

• Certification as Vocational Rehab Counselor preferred Education Required:
• Bachelor’s degree in Rehabilitation Psychology.
• A minimum of 2 years’ experience as vocational rehab counselor