Apply with ESC today for an exciting Account Manager role working with Amazon’s growing Launchpad team.  This program represents an opportunity to support startups with Amazon’s backing and gives you the opportunity provide account support utilizing features available to Marketplace Sellers. 

REQUIRED SKILLS

• 3+ years of professional working experience
• 1+ years of account management experience with relationship management
• 1+ and negotiation skill
• Ability to communicate clearly and concisely with internal and external stakeholders; written, verbal, presentation, and interpersonal skills
• Strong attention to detail and excellent problem-solving skills
• Ability to manage multiple projects, priorities, and deliverables against deadlines
• Ability to dive deep to uncover root cause of issues

PREFERRED SKILLS

• Experience working with Amazon Marketplace Sellers
• Experience in Account Management with portfolio of 100+ accounts
• Knowledge of SQL and data analytics tools

Our New Berlin based client is looking for assemblers due to business growth. Duties in this position would be attaching electrical connectors to wires and testing them to then package and ship to their various clients.

Hours are Monday - Friday 7:00am - 3:00pm with a paid lunch.

Responsibilities:

• Assembling small parts.
• Be able to handle both light and heavy wires and cables.
• Good dexterity with fingers and hands.
• Reliable individual who can learn quickly and is easily trainable. 
• Must pay close attention to detail and is able to learn the full assembly process.
• Entry level individuals with a good work ethic are encouraged to apply.

Join ESC’s growing team onsite at Amazon as an Assistant Editor.  In this role you will be responsible for authoring content specific to HR, interviewing and working with local subject matter experts (SMEs) as needed. Your focus will be on using our style guide to create unparalleled global English content that is ready for localization to an international audience. You must be able to work across numerous business models and create certainty out of ambiguity.

Key responsibilities

In collaboration with our stakeholders and subject matter experts, you will determine the type of content needed and build content by:

• Researching, interviewing and curating information according to employee needs under the guidance of the regional content strategists
• Authoring personalized/relevant content from scratch when required ensuring consistency of voice and maintaining communication quality across multiple content types and platforms. All content created should flow well, read well, be well organized and accurate in terms of language
• Evolving content by eliminating anything outdated, ensuring that content on all platforms is consistent, adds value to employees, answers their questions, and either provides a true self-service path or an escalation path that’s current if no self-service is possible.
• Ensuring that all content created map to the tenets of the content team

A successful candidate will be resourceful, customer-focused, and a versatile resource flexible to work on multiple projects with aggressive deadlines.

Required Skills

• Fluent in English writing with excellent reading/comprehension skills
• 3-4 years of professional content development experience
• Clear, concise writing style with attention to detail
• Familiarity with Chicago Manual of Style and/or other style guides
• Demonstrated success at learning and explaining business processes
• Ability to prioritize and manage multiple stakeholder needs in a fast-paced environment
• Strong editorial background and exceptional skill in proofreading and creating, implementing and ensuring adherence to technical style guides
• Proficient with Microsoft Office

Preferred Skills

• Work experience in a global team environment
• Experience with localization/translation process
• Demonstrated experience using a content management system (CMS), such as Adobe Experience Manager (AEM), Sitecore, Drupal, Alfresco, OpenText, etc.
• Experience in a multi-language publishing environment, including globalization for translation, terminology databases and management, and other world-ready approaches
• Reason for Request:

Job Description

The Customer Solutions Representative provides assistance to our customers regarding problems or situations that they are unable to resolve on their own. The Customer Solutions Representative is essential in creating customer loyalty and repeat business by providing world-class service through quick response times and striving to find satisfactory solutions to every customer.

Key Areas of Responsibility:

• Receiving and resolving incoming calls, e-mails and web chats directly from customers regarding:
• Requests for return of merchandise
• Damage or lost shipping claims
• Order status
• Billing or accounts receivable requests
• Rescheduling pick up of returns
• Managing internal and external E-mail volume and on-line chats
• All other issues that pertain to Customer Service
• Taking ownership of Customer Service Case requests to resolve customer issues
• Follow up with customers regarding issues that cannot be resolved on first call
• Communicating professionally and according to quality standards with customers and account managers regarding situations that arise via phone, e-mail, and web chat.

Responsibilities:

• Handling escalated customer issues when necessary
• Obtain and evaluate all relevant information to handle inquiries
• Working with team to manage daily workflow so that all inquiries are responded to by close of business
• Backup returns queue

Minimum Qualifications:

• High school diploma or equivalent.
• 1 year of customer contact experience
• Basic computer product knowledge

Required Qualifications:

• Excellent written and verbal communication skills with the ability effectively interact with all stakeholder, especially with customers in pressured situations
• Strong typing and data entry skills
• Good organizational skills
• Effective ability to multi-task in order to handle multiple duties at the same time throughout the day.
• Ability to work in a fast paced environment. This department requires timely resolutions, as customer issues must be resolved quickly and efficiently.
• Demonstrated ability to quickly and efficiently resolve customer issues.
• Strong creative problem solving skills to resolve customer situations
• Must be able to work independently and in a team-oriented environment
• Aptitude to learn new applications quickly and put them into practical use.

Preferred Qualifications:

• Bachelor’s Degree
• one year call center experience
• Intermediate computer product knowledge

Join ESC onsite in an exciting Photo Studio and corporate environment as a Designer.  The Designer will assemble Image Decks for the organization’s private label Brands.  As teams shoot custom photos for private label brands, the Designer takes all of the images and designs a deck to share with multiple teams, including Senior Management.  The Designer needs a creative background as you will not be given a specific template, but will create custom templates based on the specific brand.  You will work closely with a partner to help you understand the brand space and how it relates to the overall company brand. 

Required Skills:

• InDesign and Photoshop are key for this role, some image retouching
• Self Starter
• Creative Visionary
• InDesign/Photoshop Expert
• Speed and quality
• Fashion and Product Knowledge

ESC in partnership with our premier client is seeking a Digital Marketing Project Coordinator to partner with Marketing teams to ensure specific aspects of projects are delivered on-time to the appropriate parties and results are achieved.  This is a long-term contract role, offering the ability to get your foot in the door with one of the area’s largest employers.

Job Description

PRIMARY RESPONSIBILITIES

Builds and maintains business partner relationships to drive project results

• Communicates on a timely basis with multiple partners within the Marketing Department to ensure execution and deadlines are met
• Communicates with other Coordinators & Managers regarding project/process issues & updates
• Suggests and builds process improvements & new procedures
• Aligns within Marketing channel to understand impacts and proactively manage risks

Coordinates internal and external communication to locate specific information

• Ensures project teams and Marketing Operations Leaders have accurate schedule information
• Communicates project scope, schedule, and status to appropriate stakeholders, as well as any changes in a timely manner
• Partners with Marketing Operations Leader to resolve escalated issues

Project coordination

• Acts as the coordinator within Marketing teams to provide assistance to achieve program results
• Schedules and owns invites for internal review meetings
• Attends internal reviews, creates agenda of projects to be reviewed and manages meeting preparation
• Coordinates feedback and action items during internal reviews

Influencing key stakeholders to adhere to consistent deadlines

• Partners with Strategy and Creative Leads to execute marketing programs across specific channel
• Leverages relationships outside of Marketing to resolve issues and understand the impact of business critical changes
• Effectively holds leaders accountable to deliver to deadlines
• Influences Key Stakeholders to adhere to the Change Framework

QUALIFICATIONS

Required

• Ability to work independently in a fast-paced organization
• Ability to accomplish objectives in a team-oriented environment
• Ability to independently follow complex documentation
• Proficiency using Word, Excel, and Google Drive Products

Preferred

• Degree in communications, journalism/advertising and/or marketing communications
• Demonstrate strong organizational skills / time management skills
• 3 years of experience in retail marketing environment
• Possess strong communication skills

Job Title:  Fleet and Facility Manager                                                                     

Overview:

This is an exciting opportunity to join our growing client’s team as a Fleet and Facility Manager.  They are a multi-family and commercial property restoration team, with headquarters in Downtown Milwaukee undergoing the final stages of an expansion/renovation project that will have a state-of-the-art facility and office. We offer a compensation package that includes a generous salary, health/dental/vision insurance, and 401k match. 

Basic Objective:              

The Fleet and Facility Manager plans, organizes, directs, coordinates, controls, and manages company assets through best practices in maintenance, inventory control and safety.  He/she actively participates as a member of the company's management team in the continued improvement of its overall business operations.

Know How/Problem Solving

This position requires an in-depth understanding of systems, best practices and regulations as it applies to asset management and overall safety. This position requires the ability to plan, organize and execute as well as proven leadership skills.  A thorough understanding of purchasing, budgeting, vehicle/equipment maintenance, inventory control, safety regulations and personnel and how these interrelate is required in guiding the company to successfully meet its goals and objectives. This person has usually obtained this through previous experience as a maintenance/safety manager or a related equivalent.

Principle Accountabilities:

1. Responsible for all phases of vehicle equipment and building maintenance.
2. Responsible for company safety and regulatory compliance.
3. Responsible for purchasing, maintaining and managing inventory levels and controls.
4. Insures consistent administration of company personnel policies and procedures.

Duties

• Vehicle regulatory compliance (licensing, inspections, etc).
• Building safety.
• Budgeting (fleet equipment, bldg. maintenance and repair).
• Maintenance and repair (bldg., fleet, equipment).
• Certification of all drivers, operators, etc.
• Handling, storing, and disposing of chemicals.
• Chemical regulatory compliance.
• DOT issues.
• Maintains all appropriate files.
• Interviews, hires, trains personnel
• Performs safety training, all areas.
• Actually performs work on equipment as required.
• Coordinates communications flow between designated department.
• Negotiates purchasing.
• Plans, organizes and schedules workloads.
• Performs all related reporting functions.
• Implements cost saving ideas.
• Performs accident reporting/prevention activities.
• Establishes all vehicle/equipment preventative, maintenance schedules.

Industrial Chemical Extractor - $20/hour

Our client, a chemical manufacturing company is seeking multiple fulltime Industrial Chemical Extractors.  This role has been created to train and feed a higher level group of positions and will deliver basic training to perform industrial chemical extraction.  The position includes both day shift (8am-5pm Monday-Friday) and night shift (10pm-7am Sunday-Thursday) openings and pays a starting rate of $20 per hour.  This position begins as a contract/training role but transforms into a full time position with a strong benefit plan including medical, dental, vision, 401K AND pension opportunities.  This role is located in Cottage Grove, WI.

The primary responsibility of this role is the completion of  “pump outs.” This very basic job will deliver training to properly and safely use 75 pound industrial hoses, connect to barrels of chemicals, and pump the contents into either other barrels or tanker trucks for disposal. This is a physical and repetitive job but delivers the training for promotion into various Chemical Operations roles.  Full training takes between 3-6 months and promotion comes with full benefits and an increase in pay.

To be considered for these roles you must be able to pass a drug screen and background check AND be able to lift 50 lbs.  All past experience and skill sets will be considered.

Material Planning Analyst

The Material Planning Analyst ensures that daily production requirements are met through demand analysis and control of supply chain response. The position works with management team to ensure that deadlines and schedules are met, thereby preventing line stoppages/delays and maintaining a high level of customer service. As an individual contributor, the Material Planning Analyst’s primary functions include the following:

• Managing material availability by setting/monitoring MRP exceptions, actual component usage and following-up with suppliers on parts and materials needed to support operations
• Responsibility for inventory levels related to specific product lines and/or assigned project work.
• Creating, modifying and maintaining realistic material input schedules and procurement strategies for New Product Introductions and product phase-outs.
• Places purchase orders for components in timely fashion and work with suppliers to coordinate shipments, expedites and consignment logistics.
• Support management review of the planning functions by providing appropriate analysis of inventory status, excess and obsolete inventory, and order management metrics.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as dictated by the needs of the business.

Functional

• Identifying trends and sets safety stock levels based on product lifecycles, forecast, and demand patterns.
• Manage plant MRP material records as required (lot size, safety stocks, reorder points, lead times, etc.)
• Coordinate with suppliers on component availability related issues/concerns to ensure shipment and on-time performance to support production requirements
• Coordinate premium shipments where necessary
• Confirm and communicate expected shipment schedules to stakeholders.
• Update MRP shipment information and appropriate comments, including anticipated date of receipt for expedited shipments, as required
• Identify alternative sources of material and execute spot buys as necessary to support production
• Understands and ensures material availability for engineering changes and works closely with NPI teams to develop processes that will lead to continually improving customer service, inventory, and quality and time-to-market measurements.
• Resolves routine and unusual production problems related to materials usage and availability by pro-actively identifying problems and taking a lead in driving resolution.
• Applies knowledge and experience to recommend business processes improvements.
• Leverage experience and skill set to material planning processes and methods.
• Monitor Customer service metrics and analyze performance gaps related to assigned product lines

Leadership

• Takes accountability for meeting commitments and deadlines.
• Advanced project coordination – coordinate complex projects requiring new procedures and methods such as implementing a new system or process.
• Project leader – take a leadership role in projects and task forces, and provide technical support when analysis is required. This role would include being the leader in system design and implementation.
• “Superuser” role in new ERP system - will lead implementation of new ERP/MRP system within immediate workgroup. Involves learning a new system, educating peers and acting as a “go-to” person in the months following system activation.

Interpersonal

• Ability to work in an environment prone to deadlines and shifting priorities.
• Ability to effectively make decisions with limited time and information – can determine decision making criteria based on priorities.
• Ability to collaborate effectively across multiple disciplines with internal and external resources.
• Must be able to develop presentations, documentation and training on complex subjects. Must be able to present the material to a variety of audiences.
• Provide clear and concise written communications.

Business

• Know and use business metrics in order to evaluate and recommend actions required to achieve Inventory Objectives.
• Analyzes proposed changes in material planning and assesses the impact on day-to-day activity.
• Understand the impact of order management and suggest improvement to long-term scheduling team.
• Ensure thorough familiarity with company policies and procedures. Appropriately applies policies and procedures in compliance with government laws.

QUALIFICATIONS/EDUCATION and/or EXPERIENCE

Required:

• BS in Engineering, or BA in Operations/Materials/Business or equivalent knowledge.  
• 5-7 years’ experience in Product and Inventory Control, Operations, Purchasing or Manufacturing Engineering; or equivalent advanced degree and 3-5 years’ experience
• Experience in material control/production planning environment.
• Evidence of analytical aptitude.
• Advanced manufacturing systems planning knowledge.  
• Advanced PC user – Must be able to use software packages including; Word, Excel and PowerPoint.

Preferred:

• Purchasing experience preferred.
• APICS certification preferred.  

PROCESS ENGINEER

Our client, an industry leader in providing a wide selection of engineered roof edge and roof ventilation systems is seeking a Process Engineer to add to their team.  This is a chance to be part of team that works with companies such as McDonalds, Target and Wal-Mart supplying them with all their roofing needs.  The main duties of the Process Engineer will be to process all fascia, coping and gutter type orders from inception to completion by way of creating manufacturing drawings, instructions and bills of material utilizing a variety of software, 100% on time with zero defects.

Duties and Responsibilities

• Process all Fascia type orders
• Process all McDonalds type orders
• Process all consignment type orders
• Process all gutter/downspout type orders
• Process all thru-wall scupper type orders
• Process all coping type orders
• Assist Engineering Manager, Director of Product Development, Quality Engineer and Sr. Process Engineer(s) as needed to facilitate departmental projects

Qualifications

• Proficient at AutoCAD
• Basic understanding of company products and processes

Education and/or Experience

• Associates of Mechanical Design Technology or Applied Science with drafting background preferred

Do you Excel at reporting in Excel?  If so, ESC has an exciting opening for a Reporting Assistant with our growing packaging production client based in Germantown.  This role starts as a contract position and opens the door to expand your skills and work closely with a dynamic team.  Under the direction of the Production Coordinator the Reporting Assistant will analyze and interpret data to consolidate and generate meaningful recommendations.

Responsibilities.

• Extract information from ERP system and generate reports in Excel.
• Daily housekeeping and Item Master/Bill of Material cleanup.
• Collaboration with internal teams to continuously update information.
• Routine auditing of ERP system information to maintain data integrity.

Minimum Requirement:

• 2+ years of reporting experience in a production environment.
• Advanced Excel reporting skills, must be able to do Pivot Tables, vLookups, queries, etc.
• Experience working with data in an ERP system, preferably SyteLine.
• Bachelor’s Degree, Supply Chain, Economics, Mathematics, or other relevant field.
• Detail-oriented with advanced analytical skill and relentless attention to detail.

The Digital Software and Video Games (DSV) Content Operation team provides technical support for the creation, quality control and continuing maintenance of digital distributed software and video game titles across the US, EU and JP marketplaces.  The team is responsible for generating content for Amazon’s global Digital Media Services, whose goal is to build technologies and processes that create distinctive products for our customers and services for our partners.  Join this exciting team as a Technical Account Manager.

The Technical Account Manager (TAM) Associate will lay the foundation for seamless flow of approved digital content and metadata throughout the digital supply chain from vendors and content providers to end consumers. He/she will also be responsible for professionally engaging with content providers to ensure their content goes into saleable distribution in a timely and high quality manner. This role is responsible for the quality of the product and for ensuring content providers receive excellent service. The TAM Associate will be evaluated on his/her ability to meet quality and operational performance objectives as well as his/her professionalism with internal and external stakeholders. As the primary conduit for digital content and as the key operational interface with content providers, the TAM Associate will demonstrate an unrelenting passion for serving Amazon’s customers and partners.

This position requires an action-orientated, technically competent, and flexible problem-solver with excellent communication skills who will assist vendors and drive internal resolution in multiple areas including day to day operational support. Your superior communication, organizational and technical skills will enable you to operate in a fast-moving and sometimes ambiguous environment, where you will have the autonomy to take full control and responsibility for achieving our business objectives. This role provides many opportunities to develop original ideas, approaches, and solutions in a competitive and fast-moving environment.

If you are a self-starter, comfortable with ambiguity, managing multiple tasks simultaneously, with strong process improvement focus, attention to detail, and an ability to work in a fast-paced and ever-changing environment this is your chance to shine!

As a TAM Associate, you will:

• Own binary/key ingestions and QA tasks for Amazon JP marketplace (both digital video games and software)
• Process digital video game and software ASIN creation/updates/QA for all other marketplaces
• Work closely with engineering teams to solve technical issues
• Communicate with vendors and internal stakeholders
• Respond to customer-facing product issues via Remedy Ticket system
• Manage the team’s operations with a high attention to detail and maintain low error rates for product publishing
• Contribute to a positive team environment and proactively help team members to meet and exceed team SLAs, quality standards, and goals required skills

Job Qualifications

• Ability to read/type basic Japanese for JP product QA
• Proficiency in Windows, Outlook/Exchange, Word, and Mac
• Professional/detailed written and verbal communication skills
• Medium-to-high level Excel experience (VLOOKUP, Pivot, and Macro) for data analyze/collection
• Graphic design experience for image QA/editing
• Basic programming understanding of HTML for product detail page and SQL for process efficiency
• Familiarity with common digital formats and digital transmission methods such as FTP and SFTP
• Familiarity with managing product flow in a manufacturing operation (maximizing efficiency, reducing cycle time, maintaining quality, etc.)
• Ability to determine customer needs and provide appropriate solutions for their business
• Team player with demonstrated capability to work in a cross-functional environment.
• Demonstrate excellent time-management skills and the ability to work independently
• Ability to handle multiple tasks and competing priorities from a variety of internal and external stakeholders
• Diligent work ethic and attention to detail preferred skills

Preferred experience

• 2+ years of digital QA experience using PC and Mac
• Vendor management, digital content pipeline and ingestion, TAM, or QA role
• Customer Service or vendor/client communication experience via email
• Experience working in a production environment and proven success in achieving efficiency and throughput goals.