Current Openings

Description: Our client seeks an Administrative Support professional with Accounts Payable experience to support their finance department. The incumbent in the role will be responsible for matching approximately 1000 newspaper invoices to the purchase orders for monthly payments. He/she will input invoices in the media services systems and troubleshoot errors and research discrepancies. In addition, payment information will be input into an existing Excel spreadsheet. Qualified Candidates will have: • a minimum of 2 years of experience in an A/P setting, with experience matching invoices to purchase orders. • Intermediate Excel skills, with the ability to input a high volume of data with accuracy. • experience completing activities in a high volume environment and excellent organizational skills. • the ability to communicate with vendors to obtain information to resolve discrepancies. • the ability to troubleshoot and research to resolve payment discrepancies.

Description: General Description: Under the direction of the Call Center Supervisor, the Bilingual Call Center Representative provides the best possible customer satisfaction to the organization's customers by addressing and resolving customer inquiries and problems, processing orders, and resolving billing issues, in accordance with company policies and procedures. Essential Job Functions: • Answer incoming customer telephone calls. • Establish and maintain positive working relationships with customers by ensuring the best possible customer satisfaction. • Address and resolve customer inquiries, problems, and complaints regarding products, services, billing, applications, etc. • Provide accurate and timely information regarding the status of open orders to customers and clients. • Enter all required information into the computerized systems to create and maintain the customer database, ensuring accuracy and timeliness. • Prepare all assigned reports and correspondence accurately and on time, to include service log, open work orders, maintenance agreements, warranty work, billings, etc. • Initiate outbound call projects to verify customer order information or payment options as requested. • Provide inside support to internal departments as needed. • Create and maintain customer files. • Complete special projects as assigned. • Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards. Required Skills / Qualifications • Requires a high school diploma and one to three years of related experience; or a combination of education and experience. • Ability to remain flexible and adaptable in a fast-paced environment required. • Ability to read and interpret documents such as open orders, service logs, and procedure manuals. • Ability to prepare reports and correspondence. • Ability to communicate effectively with customers and other employees of the organization. • Effective organizational and interpersonal skills required. • Excellent verbal and written communication skills required. • Must have a positive attitude and competent phone demeanor. • Proficient Computer skills in database, word processing and spreadsheet programs, as well as Company’s main operations support software. • Support of company philosophy of continuous improvement and customer satisfaction.

Description: Our Brookfield client is seeking experienced call center representatives for second shift opportunities. Primary Function: You will answer all incoming calls through in a prompt and professional manner. Develop a basic knowledge of client's products, services and processes. Display a strong aptitude for PC skills, handle basic teller functions relative to a call center environment and handle personal banker functions in regards to setting up services and deposit accounts. Identify sales opportunities regarding loan products and handle seasonal inquiries as trained, such as year-end tax inquiries. Basic Qualifications: High School or GED 3 or more years work experience in related field

Description: Our client seeks an Administrative Assistant II, to support its Compensation Administration area. The incumbent in the role will work with a team of four to complete specialty duties and projects in support of the Compensation team. Specifically, he/she will assist with the following duties: • PeopleSoft data entry/research • Employment file creation • Filing of paperwork • Handling of sensitive and confidential information • Communication with business partners Qualified candidates will have: • 2-5 years of Administrative experience, supporting Managers across the HR/Recruiting function of an organization. • Technical proficiencies: with experience in PeopleSoft, Excel, Word and Lotus Notes • Experience handling confidential employee information. • The ability to compete to a 3-month temporary engagement, with the potential for extension and/or long-term employment. • Bachelor’s Degree in HR/related field preferred.

Description: He/she will possess and have the ability to perform the following tasks/skills * Excellent verbal and written communication skills * Strong customer service skills * Must be able to multi-task in a fast paced environment * Identify, research, and resolve technical problems. * Document, track and monitor problems to ensure a timely resolution * Maintain complete and accurate log of customer interactions and technical details * Strong ability in troubleshooting software, PC, Blackberry devices, and networked copier and printer problems * Provide advanced technical support to regional offices on all related desktop applications and desktop/laptop hardware issues * Virus/malware removal * Excellent teamwork skills with a strong sense of responsibility, accountability, reliability, and commitment. * Demonstrate problem solving, critical thinking skills and ability to manage multiple priorities in time-sensitive situations * Communicate effectively with customers regarding expectations for callbacks, interactions with diagnostics, and other open issues In addition, the Desktop Support Specialist should have deep knowledge of commonly-used concepts, practices, and procedures within the IT field. He/She must have strong personable and verbal skills, and the ability to work with non-technical people.. The candidate should have patience, strong organizational skills and the ability to adapt quickly in order to work in a global remote team environment. Candidates must have a minimal of two to three years of experience in a similar position A+, MCP Certification, ITIL Certification (or equivalent certifications) Experience with business applications (i.e. SAP, SharePoint, WebEx, SRM etc)

Description: SUMMARY: The Assembler performs assembly work to manufacture Electrical or Mechanical products in a cost effective and timely manner while fulfilling quality standards and customer expectations. Qualified Candidates should have: *1-2 years of previous electrical assembly experience *Experience Soldering components and working with circuit boards *The ability to intrepret blueprints, drawings and schematics *Proficiency with the use of various hand tools

Description: Our client has an opening for a full-time legal secretary to work in their Corporate Services Group. The successful candidate will work one-on-one with an extremely busy attorney. Responsibilities include: proofreading, transcription, time entry, finalization of documents, calendaring and scheduling of meetings, interacting with clients, responding to client requests and other projects as assigned. Interested candidates must have a minimum 3-5 years corporate law experience and knowledge of mergers/acquisitions is helpful. The ability to work in a fast-paced environment, multi-task, detail-oriented, self-thinker, ability to work independently and superb client service skills a must. Excellent organizational skills, writing skills, heavy document editing abilities, proofreading and computer skills, including thorough knowledge of MS Office required. Experience working with a document management system helpful.

Description: Microsoft Information Worker - Sharepoint Architect Qualifications absolutely required: • Senior or Architect Engineers only - No mid-level Engineers will be considered. • Seven to ten years direct experience with Web application development • Three years previous consulting experience • Current Microsoft Certified Solutions Developer (MCSD) required • Four-year degree in business or computer-related field or equivalent experience • Solid understanding of Microsoft IW principles including supporting technologies such as SharePoint Technologies (Windows SharePoint Services v2, SharePoint Portal Server 2003, Windows SharePoint Services v3, Office SharePoint Server 2007), Office System, InfoPath and Forma Services, BizTalk and Web services • Web site design and development experience in a Microsoft environment. • Experience with .NET servers and tools required • Knowledge and skills in ASP.Net, C#.Net, VBScript, and XML • Working knowledge of SQL Server 2000 with database/Web connectivity familiarity, plus database management and file access methods The job to be done: • Assist clients with business requirements for their SharePoint and Office System based solutions. Assist with creation of the Information Architecture (taxonomy) appropriate to each particular client and take the design all the way through the solution Life-Cycle. • Lead complete software development lifecycle, including analysis. Design, code and unit test, for Information Worker applications based on Microsoft technologies, especially .NET, web services and SQL. • Build applications using Internet and Windows Development tools. Manage, develop, integrate and implement related applications components, including front-end development, server-side development and database integration. Additional Job Details Beyond the job description, here are the essentials required: High level, experienced, dynamic individual with perfect grasp of the English language At least one engagement, in an Architect role, working with Sharepoint 2007 Multiple engagements, in an Architect role, working with Sharepoint 2003 Significant experience on engagements with 2000+ users Great communication skills (will work directly with the user community) Travel expectation requirement of 50% or more

Description: Network Operations Analyst Team Lead Day-to-day operations – Sixty percent of this role is dedicated to providing guidance and support to the Network Operations Analysts while they provide first level support to callers seeking network platform support for all global clients. Additionally acts as Network Operations communication liaison for standard support processes globally. Forty percent of this role should be focused on continuous improvement efforts. Examples include, but are not limited to: process refinement, recommendations on how to drive efficiencies, and recommendations on how to reduce expenses. A “top ten” list identifying high priority items will be created and maintained by this position. Management will provide direction on prioritization and mutually agree upon timing for implementation. Additionally, this position provides single point of contact for all network-related problems and service requests. The analyst responds to requests with accurate and appropriate information using a courteous and professional demeanor. Position Duties and Responsibilities: • Level 2 network operations support for customer’s enterprise network • PBX and general voice platform support for the Racine metro area • Cable creation and installation for two Racine area data centers and select office work • Telecommunications expense management support including circuit provisioning and inventory maintenance tasks • Guides the activities of the Network Operations Analysts executing the Network Operations function, fostering a productive team environment to meet the business’ needs • Monitors and ensures that all network infrastructure related items, such as standard processes and service levels, are maintained and kept current • Participates in and assures adherence to key TDS Processes (examples include, but are not limited to: change and problem management) • Acts as the Network Operations representative to other BPT workgroups (example, but not limited to: global network services) to ensure policy changes and improvements continue to meet the businesses needs • Ensure Network Operations Analysts performance meets the Service Level Agreements established and agreed to by the business • Participation in Network Operations Analyst new hire interviewing and onboard training • Ensure appropriate network operations scheduling and phone coverage is met during defined support hours of operation as well as backup plans for increased staffing needs based upon outages and special rollouts • Provide management with network operations team and SLA performance metrics • Provide management with network operations functional reports as requested, especially a summary or dash-board report that clearly highlights the performance of network operations relative to the defined Service Levels • Provides easy access, prompt responsiveness and timely resolutions to all users contacting the network operations • Answers the initial contact (e.g. phone, email, fax or escalated/routed self-service generated request or ticket) problems, inquiries and requests for service • Gathers the important details with respect to the user, their location, their equipment/configuration (e.g. hardware, software, OS, printer, etc.) • Facilitates the restoration of normal operational service • Resolves most incidents on first contact • Transfers calls to the appropriate escalation group as per agreed to SLA if not resolved at Level-1 or 2 • Informs the user of the status of their incident • Records all incidents and requests • Sets Client expectations of level of service • Informs Client of what products & services are available while encouraging use of customer supported self-help alternatives • Accesses on-line information, knowledge articles and any relevant documentation • Contributes data to knowledge base within Magic tool through Magic Incident descriptions Team Lead Required Skill Sets: • High School Diploma required • CCNA a strong plus • 3+ years experience in a Network Operations Analyst role • 1+ year experience as a team lead • Ability to direct resources per the current and expected workload • Ability to maintain a level of service via delegation / assumption of operational duties • Communicate and document clearly for training, reporting, and processing workload • OSI Layer 1 – 4 Networking Principles • VPN and SSL Remote Access Technology Principles • Competency in Cisco Command Line Interface (CLI) for IOS and CatOS • Knowledge and Experience with Cisco switches and routers is a must • Experience with troubleshooting and implementing MPLS networks is required Hours of Service: The network operations function requires presence on site 10 hrs/day, Monday through Friday 7:00 a.m. to 5:00 p.m. Individual shifts will vary within this timeframe. The staff provides 24x7 on-call coverage, so rotating on-call will be required. Additionally, Sunday mornings from 8:00 a.m. to 11:00 a.m. central time is our IT change window. The staff may be required to implement changes to the production network during this time based on the business impact of the change. Telecommuting is permitted only on occasions when it is not safe to commute to the office location (adverse weather, etc.) or if there are extenuating circumstances that are arranged at least one day prior. Data Network Operations: Services Required Technology/platform Tools Comments IP address management BT Diamond IPAM IE Web Interface DNS management Cisco CNR IE Web Interface Linked to forward lookup in Active Directory (multiple zones) DHCP management Cisco CNR IE Web Interface Some DHCP Served via Edge Routers in a few cases Level 2 network operational support & troubleshooting All Network Devices All interface and documentation Excludes up/down monitoring on WAN and First Contact w/ WAN Vendors Device configuration management Cisco Routers / Switches / Security Devices / Wireless Devices Orion NCM / Telnet Data center networking Cisco and F5 Load Balancers / Catalyst 6500 / 4500 Cisco Switches / Cisco Security Devices (ASA / PIX) Telnet/Other Device Interfaces Critical Infrastructure Project or Technology implementation (Engineered Tech) LAN / WAN / MAN / Security / Network Platforms (MPLS WAN network) Planview / MS Project / Sharepoint NetOps NOT responsible for Project Management. Only Implementation of Engineered Technologies. Project Management is responsibility of GNS Application Performance Monitoring (Network) NetFlow NetQoS / AppVantage Extranet application access SSL-VPN Cisco ASA / Aventail Aventail Applications owned by another group. NetOps responsible for the hardware devices and access ONLY Network diagramming/doc’s All Network Devices NetViz / Visio Documentation required for all implementations Remote Access / Network Authentication RADIUS / TACACS Cisco ACS / Active Directory Internet filtering Global Corp. Internet Gateways Palo Alto Networks Excludes local circuits with Tunneled VPN Connections Secure Remote Access (Customer & 3rd Parties) IPSec VPN (Client / Hardware) Cisco ASA / Cisco 2800 Series Router w/ VPN Module Includes Cisco IPSec VPN Client, Site-2-Site VPN Connections to Customer subs. and 3rd Party Secure Remote Access Inventory management Cisco, telecom circuits Provance, Smartnet, Rivermine Includes reporting / exceptions. Excludes any authority to authorize spend on behalf of Customer Telecommunications expense management support Rivermine system Rivermine system Circuit provisioning. Maintenance and cleanup of data and voice circuit inventory. Video conferencing support Unknown To be determined The specifics of video conferencing services and support are being driven by the ongoing Unified Communications Project.

Description: JOB TITLE: Production Lead Reports to: Focus Factory Lead DESCRIPTION OF ESSENTIAL RESPONSIBLITIES: DAILY • Supervises and monitors the work of the staff engaged in shop production and production support activities to include recommendation for hiring, termination, performance evaluation, training, work allocation and problem resolution. • Works with Production Planning to schedule the daily work order flow through the department as well as staffing needed. • Analyze and resolve work related problems and assist assigned employees in solving work problems. • Reviews work orders and drawings for correctness prior to distribution to employees. • Verifies Bill of Material Items have been correctly issued to work orders. • Verifies required documentation, i.e. employee signature/date, lot/serial numbers indicated, etc. is complete prior to forwarding work orders to QA. • Works with Operations Leader to resolve problems encountered by employees that affect production flow. TRAINING • Works with Mfg Eng Tech to update work instructions to provide a consistent and repeatable build/assembly process. • Assembly Expert –Serves as expert resource for training all assembly skills, tools, equipment. • Overall Responsibility for consistent, timely cross-training of all line team members • Work in process quality inspection CONTINUOUS IMPROVEMENT • Establish standard work and sustain compliance. Comply with all quality, safety, and work rules and regulations. • Teach, Facilitate, and Apply Lean Tools and PDCA problem solving to improve Line Performance 5-S • Understand and adhere to all 5-S principles and procedures. • Perform all 5-S tasks daily. • Perform 5-S weekly audits as scheduled and according to audit procedures. KNOWLEDGE, SKILLS AND ABILITITES REQUIRED • Ability to read blueprints and/or schematics • Soldering skills • Ability to communicate technical information to non-technical personnel. • Knowledge of supplies, equipment and /or services ordering and inventory control. • Ability to supervise and train employees, to include organizing, prioritizing and scheduling work assignments. • Knowledge of 5S practices. • Distinguish color codes • Ability to read and understand the English Language. • Ability to use the English Measurement System. • Ability to communicate effectively, both orally and in writing. EDUCATION/LICENSES/DESIGNATIONS • GED or High School Degree • 1-2 years of experience in the lighting/circuit board industry preferred • Knowledge of small hand tools • IPC certification preferred. TRAVEL REQUIREMENTS • None WORKING CONDITIONS Light physical effort. Requires handling of average-weight objects up to 30 pounds occasionally. Requires walking and standing ands some climbing throughout the day. Work environment involves some exposure to hazards or physical risks which require following basic safety precautions. The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation

Description: Job Description Skills required for this position: MUST HAVE MIN 3 YEARS EXPERIENCE WITH AIX OS software: 3-4 years of UNIX (AIX) experience required. 2+ years of supporting IBM storage hardware (tape and disk) environments. 2+ years of Brocade, Cisco or McData SAN fabric experience. demonstrated exposure to HACMP and Clustering software preferred 2-4 years of Tivoli Storage Manager experience (TSM) preferred RESPONSIBILITIES: • Support UNIX operating systems and related software. • Plan and implement software upgrades, ensuring change management procedures and methodologies are implemented and followed. • Responsible for product trouble shooting, providing recommendations to customers and clients and technical documentation. • Analyze, debug, maintain, modify, and document UNIX (and other) operating systems to meet SLA (Service Level Agreement) requirements. • Coordinate design of subsystems and integration with larger systems. • Provide technical support and consultation to both the customer and to our clients's employees. • Recommend purchase of products or services necessary to support the test and production operating environments. • Provide business and technical consultation and support to clients, project managers, product developers, and our client's employees. • Develop and complete an education plan to grow your skills consistent with client needs. • Develop of proposals and technical documentation. • Instruct, help develop and mentor less-seasoned technical staff when appropriate. Participate in an on call rotation to provide technical support outside of business hours.

Description: Position Summary: Responsible for providing support to ensure product is merchandised accurately, consistently and clearly on company retail site to generate sales and ensure optimal usability and shoppability of that site. Primary Responsibilities: • Assign cross-sell products to each item available for sale online using merchandising and marketing guidelines to drive decisions. • Support the company Site Architecture Team in building special assortments to provide an alternate way for customers to shop online • Assign priorities to products in key assortments to ensure a logical, consistent presentation of merchandise within categories and subcategories. • Build product groups to allow for logical grouping of like products on a single product page for easier shopping. • Conduct competitive research to identify assortment opportunities and provide feedback to the team for improvements and enhancements. • Support the Company Sample Team by updating product attributes, color swatches and other system content to ensure accuracy and consistency. • Coordinate with buying offices, content team, direct ship partners and distribution centers to offer manufacturer and company rebates online. • Update and review buying office E-Commerce monthly assortment spreadsheets. • Other duties as assigned. Preferred Qualifications: • Detail-oriented with excellent organizational skills. • Ability to work independently in a fast-paced organization. • Ability to accomplish objectives in a team-oriented environment. • Proficiency using Word, Excel and other Microsoft products; DreamWeaver, FrontPage or other HTML experience a plus. Additional Information and Disclaimers: • Regular attendance is required. • Effective verbal and written communication skills. • Ability to work as part of a team and interact effectively with others. • Critical features of this job are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.